Privacy policy

Privacy Policy

Effective Date: 4 November 2026

At CHICLOSET, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

  • Full Name

  • Email Address

  • Phone Number

  • Billing and Shipping Address

  • Order and Purchase Details

  • Payment Transaction Details

  • IP Address and Browser Information

  • Device Information and Website Usage Data

We only collect information that is reasonably necessary to provide our services and improve your shopping experience.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and deliver your orders.

  • To confirm orders and provide shipping updates.

  • To process payments, refunds, and cancellations.

  • To communicate regarding customer support and product enquiries.

  • To improve our website, products, and shopping experience.

  • To prevent fraudulent transactions and unauthorized activities.

  • To comply with applicable legal and regulatory requirements.

  • To send promotional emails or offers where permitted by law and subject to your preferences.

3. Payment Information

CHICLOSET may use third-party payment gateways to securely process online payments.

We do not directly store or have access to your complete debit card, credit card, or banking passwords.

All payment transactions are subject to the respective payment provider's terms and privacy policies.

4. Sharing of Personal Information

We do not sell, rent, or trade your personal information to third parties.

However, we may share necessary information with trusted service providers, including:

  • Payment Gateway Providers

  • Shipping and Delivery Partners

  • Website Hosting and Technology Providers

  • Analytics and Marketing Service Providers

  • Government Authorities, where legally required

These parties may access only the information necessary to perform their services.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality.

  • Remember customer preferences.

  • Maintain shopping cart information.

  • Understand website traffic and visitor behaviour.

  • Improve advertising and marketing performance.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Although we take appropriate security precautions, no method of online transmission or electronic storage is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including order processing, customer support, legal compliance, accounting, and dispute resolution.

When information is no longer required, we take reasonable steps to securely delete or anonymize it, subject to applicable legal requirements.

8. Your Privacy Rights

Subject to applicable Indian laws, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information, where legally permitted.

  • Withdraw consent where processing is based on consent.

  • Opt out of promotional communications.

  • Raise a privacy-related complaint or grievance.

To exercise these rights, please contact us using the details provided below.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

CHICLOSET is not responsible for the privacy practices, content, or security of external websites. We encourage you to review their respective privacy policies before sharing personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where parental consent is required under applicable law.

If we become aware that personal information has been collected unlawfully, we will take appropriate steps in accordance with applicable legal requirements.

11. Changes to This Privacy Policy

CHICLOSET reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, website functionality, or applicable laws.

Any changes will be published on this page along with the updated effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Brand: CHICLOSET
Email: chicloset.in@gmail.com
Phone/WhatsApp: 9643126326
Website: CHICLOSET

We aim to acknowledge privacy-related complaints within 48 hours and resolve them within one month, subject to the nature of the complaint and applicable legal requirements.

Your privacy matters to us. Thank you for trusting CHICLOSET.