Shipping policy

Shipping & Delivery Policy

Effective Date: 4 November 2026

At CHICLOSET, we aim to deliver your favourite handbags safely and on time. We carefully pack every order to ensure it reaches you in excellent condition.

Please read our Shipping & Delivery Policy to understand our shipping process, delivery timelines, and related terms.

1. Order Processing Time

  • Orders are generally processed within 1–3 business days after confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Once your order is dispatched, you will receive a shipping confirmation and tracking details.

  • During sales, festive seasons, or high-demand periods, order processing may take additional time.

2. Shipping & Delivery Time

  • Standard delivery usually takes 5–7 business days after dispatch.

  • Delivery timelines may vary depending on your location, courier availability, and unforeseen circumstances.

  • Remote locations may require additional delivery time.

  • Delivery estimates are indicative and are not guaranteed.

3. Shipping Charges

  • Applicable shipping charges, if any, will be displayed at checkout before placing your order.

  • Any free shipping offer will be clearly mentioned on the website or during checkout.

  • Additional charges, where applicable, will be communicated before order confirmation.

4. Order Tracking

Once your order has been dispatched:

  • You will receive tracking details through SMS, WhatsApp, or email, where available.

  • You can use the tracking number to check your shipment status.

  • If tracking information is not updated immediately, please allow some time for the courier partner to update the shipment.

5. Cash on Delivery (COD) – ₹200 Advance

CHICLOSET offers a Partial Cash on Delivery option on eligible orders.

  • Customers are required to pay ₹200 in advance while placing a Partial COD order.

  • The ₹200 advance amount will be adjusted against the total order value.

  • The remaining balance must be paid to the delivery partner at the time of delivery.

  • If CHICLOSET cancels an order or is unable to fulfil it, the advance amount will be refunded.

  • Refunds for eligible cancelled orders will be processed through the original or an agreed payment method.

6. Incorrect Address & Failed Delivery

Customers are responsible for providing accurate and complete shipping details, including:

  • Full Name

  • Complete Delivery Address

  • Correct PIN Code

  • Active Mobile Number

If a shipment is returned due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, our team may contact you to arrange further delivery.

Any additional shipping charges, where applicable, will be communicated before arranging a re-shipment.

7. Delayed or Lost Shipments

Although we work with reliable courier partners, unexpected delays may occur due to weather conditions, operational issues, public holidays, or other circumstances beyond our control.

If your order appears delayed or lost, please contact our customer support team. We will coordinate with the courier partner and assist you with the issue.

8. Damaged or Incorrect Products

We carefully inspect and pack every handbag before dispatch.

If you receive a damaged, defective, or incorrect product:

  • Contact us as soon as possible, preferably within 48 hours of delivery.

  • Share your order number and clear photographs of the product and packaging.

  • An unboxing video is helpful but not compulsory.

For confirmed damaged, defective, or incorrect products, CHICLOSET will cover the applicable return shipping costs.

Please refer to our Return & Refund Policy for complete details.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible before dispatch.

Once an order has been dispatched, cancellation may no longer be possible.

For eligible cancellations and refunds, please refer to our Return & Refund Policy.

10. Contact Us

For shipping, delivery, or tracking-related enquiries, please contact us:

Brand: CHICLOSET
Email: chicloset.in@gmail.com
Phone/WhatsApp: 9643126326

We aim to acknowledge customer complaints within 48 hours and resolve them within one month.

Thank you for shopping with CHICLOSET. We appreciate your trust and support!